The outsourcing of call center services or business process outsourcing is a recent trend among top global companies in Europe and America. The call center activities, when outsourced, are performed by an offshore or onshore corporation with its own workers and physical facilities. The proliferation of the internet and communication technology has propelled the outsourcing phenomenon on a global scale.
It is costly to create a multinational contact center in-house, it needs investor infrastructure, technology and human resources, it can be better handled for any companies call center and enhanced customer loyalty by outsourcing to a call center solution company.
BUSINESS PROCESS OUTSOURCING
Business processing outsourcing BPO is a business activity in which one organization employs another company to conduct a process task required by the hiring organization for the efficient operation of its own company. For two main fields of work, companies participate in business process outsourcing: back-office functions …